Please allow 3-5 working days for your order to arrive. Often they will arrive sooner than that but we cannot make guarantees on behalf of our chosen courier Hermes.
If your order doesn't arrive or has been damaged en route please email email@example.com and we will get back to you within 24 hours.
If your order has gone missing we ask for 48 hours in order to open an investigation with the courier to see if it can be located. Hermes then asks for a further 14 days to find the parcel. In the unlikely event of this happening we will more than likely send you a replacement, and ask that you return the other parcel to us should it arrive.